Provide user support & customer service. Troubleshoot problems & advise on the appropriate action. To get the joining formalities checked & documentation Office. Site Assessment & assistance for HR queries.
Duties & Responsibilities:
- Efficiently handling Helpdesk Calls.
- Act as the first point of contact for service request calls & requisitions through data and voice support.
- Ensure each request is recorded properly & promptly.
- Efficiently coordinating with operation team of FO's for timely completion of calls.
- Follow up of each work request issued to ensure its closure.
- Notify the senior facilities manager / client on site at the time of all Emergency calls.
- Provide a detailed summary status of calls in a daily / Weekly and monthly basis.
- Provide general assistance to other facilities functions (e.g. Stationery) as required.
Skills & Qualification Required:
- Candiadate sholud be a Graduate degree holder.
- Oral & written communication skills.
- Learning & Listining skills.
- Customer Service Orientation.
- Problem analysis.
- Problem-solving.
- Adaptability.
- Team interaction.
- Planning & Organizing.
- Attention to detail.
- Stress Tolerance.
Benefits For You:
- Medical insurance
- PF
- ESIC
- Flexible work schedules, including options to work from home